I’m a paying customer and your product is broken

fallout 4 bug brokenI’m not entitled. I’m not a whinger. I’m a customer, and your product is broken.
Last week I went to a restaurant and ordered a burger. The meat wasn’t cooked properly, so I did what any sane money-paying customer would do: I brought it to their attention and insisted I get a new one. No fuss was made of it.

Three weeks ago, I purchased a new Xbox One controller. I brought it home and when I took it out of the box, I noticed the RB button was broken and ready to fall out. The next day I brought it back to the shop and explained the problem. They immediately gave me a replacement and no fuss was made about it.

On the 8th of March, I started playing Tom Clancy’s The Division. As the hours turned into days and the days turned into weeks, more and more glitches and bugs came to light. They fixed them. Then they released 1.1. As the hours turned into days, and the days in to weeks, more bugs came to light and more glitches were exploited. Then we had update 1.2, and 1.3 which each presented their own set of bugs and glitches.

Last December I purchased Black Ops 3 on the Xbox 360. For more than a month, the zombie mode did not work, the lag was horrendous, the console frequently crashed, and 6/10 games ended due to server problems.

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Games are far more complex and require far more resources than games which released on PS2 and Xbox, so it’s reasonable to assume some games will have a few bugs which slipped through the cracks. But sometimes the developers don’t even bother to test their product. The double UI glitch in The Division which occurred when you joined a friend’s group is a perfect example of this practice.

God forbid any players affected by the above examples open their mouths about it or voice their opinion online. You’re immediately labelled as being “entitled” and a “whinger”. I’m sorry that I do not like to put on a dress and then bend over so some publishers can have their way with me. I do not enjoy playing with a broken button on my controller. I do not enjoy eating under-cooked food. I do not enjoy it when my games crash or when my saved data disappears into the abyss, and I absolutely do not enjoy when developers release early access games in stores without any mention of it being in Alpha on the packaging. *cough* 7 Days To Die *cough*.

If I pay €60+ for a game with a season pass, I damn well expect it to be fully functioning 4 months after release. The only “entitlement” I’m guilty of is feeling that I’m entitled to a working product which does what it’s supposed to do. If you’re contempt with lazy developers and/or publishers releasing games before they’re finished, then so be it. But be respectful to those of us who are not happy with such poor service.

*Disclaimer: This article is of the opinion of the writer and does not represent the opinion of the rest of 4-One Gaming.

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