Batman: Arkham Knight, after 4 months since being pulled from Steam, is finanlly back, but still nowhere near the quality that is expected for a Triple-A game in 2015 as performance issues continue to plague the title.
Because of huge numbers of people unsatisfied with the product, and to save face, Warner Bros. are now offering all buyers the option to get a full refund, regardless of reason or time played, until the end of the year.
“We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight,” the developer wrote today on the game’s Steam page. “We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.”
“Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.”
Some people were having issues starting off with refunding the game, but Valve have stepped in and sorted any issues there saying: “For users who were having trouble submitting a refund for the game purchased on Steam, please try your refund submission again. The issue should have now been resolved.”
Having picked up the game myself, I can guarantee that this port is nowhere near acceptable levels. The visual settings are barebones, half of which are Nvidia specific settings, and the game averages at 40 frames per second with regular drops to 20 (and below), fluctuating wildly. Even cutscenes can’t run smoothly and the second you jump into the Batmobile frames start dancing.
This is still one of the worst PC ports I have ever seen, and this is the “fixed version”. This is the reason Warner Bros. have no choice but to offer the refunds, and it’s a good thing they are, especially for those who have been sitting on the game since the original launch.
This game is the exact reason why Steam introduced refunds, and thank fuck they did. Hopefully Microsoft and Sony will follow suit because not having the option to get a refund for a sub-par product is… well sorta illegal and how games have been getting away with it for so many years is beyond me.