Batman: Arkham Knight Pulled from Steam Store and Retail

Batman_Arkham_KnightBatman: Arkham Knight was one of the years biggest releases, and on PC it is the years biggest disappointment with a ton of problems. In response to this Warner Bros are… doing the right thing?

For the vast majority of players, the game is in an unplayable state and probably even worse than Unity was. Now, 2 days later, Warner Bros. have removed the game from the Steam Store and other retailers. Even the physical version is being taken off shelves. This is a big move, but probably for the best because a product releasing in this state is a disgrace.

Warner Bros. had this to say in a statement on the Arkham Knight forums:

“We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards.  We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.”

Warner Bros. are also pushing customers towards getting a refund through the new Steam Refund system. GMG and other retailers are also offering refunds so be sure to check.

“If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com or the retail location where you purchased the game. “

If you haven’t seen the poor state, watch this Rock, Paper, Shotgun video showing it:

Game has also confirmed that the game has been pulled off shelves in the UK.

Nvidia have said that they will be helping Warner Bros. with fixing the game:

“We are working with WB Games and the development teams to address the performance issues of the PC version of Batman: Arkham Knight,” a spokesperson told Eurogamer. “We have made our QA and engineering resources available and will provide updates when they are available.”

Iron Galaxy is the primary suspect for the shoddy port, but this is a 12 man studio with little to no experience porting to PC. RockSteady and Warner Bros. should know better, and developed the PC version themselves. It is good that they are willing to pull it from stores in order to fix it, but this should be expected more and more as games release in such awful states too regularly. If you are having issues, make sure to contact your seller and see if you too can get a refund.

What are your thoughts though? Do you have it on PC? If so how is it playing for you? Let us know in the comments!

One comment

  1. Rob Pearce ( User Karma: 5 ) says:

    when products get pulled from sale it shows the magnitude of the problem. I’m sure they’ll get it fixed and if they’ve got any sense they’ll take their time to fully optimise it before re-release. fact of the matter remains that this should not have happened in the first place.

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